Back in the saddle again
Well it is official. I came in to work today and sat down at my desk and fired up the PC. I have finally gotten my own desk in my own partial cubicle, a PC with lots of problems, and a phone with voicemail. I will need to personalize my cube, as it looks like a desolate wasteland right now, with just a phone, a PC, and a VT(which doesn’t belong here). But it is nice to be back into the swing of working 40 hours a week and, soon to be getting the pay checks that show it. After getting here it was a bit of work to get things configured correctly on the PC, and required the assistance of Dan, so that was awesome to get going. I also realized that I would not be able to take calls tonight without talking to Tim and getting me set up to log in to the Cisco Unity software on my personal extension. I had to make bit more difficult and let him know that I still needed to be able to log into the NOC phone for th 3 daysa week that I will be working that shift. So after a bit of work by everybody, I was all set up and ready to help people on the phone, but I did not know how to answer several of the daytime support questions, nor how to deal with all those ATGs.
I guess lately it has been exciting to know that I will be getting full time and I have been mentally preparing for that. Otherwise I have gone ahead and taken another step forward into the new millennium and I now have a subscription to Sirius satellite radio. That is a cool device and I am very satisfied with the programming at this point. The whole NFL Sunday Drive is a cool feature to allow you to listed to the NFL games on the local broadcast of your choice, only problem was the delay in broadcasting. But the other selections of music and entertainment and news are excellent. I don’t think that I will be disappointed with this. I will just need to figure out how to mount the cradle in the car and how to mount the antenna outside of my apartment.
I still need to go and replace my cellular telephone, and my EGR valve, and tires. But all of that will come in time, I cannot wait to have my weekends back so that I will be able to go out and visit some friends on the weekends when they actually have some time away from their normal schedules. But for the time being I will keep on truckin and enjoy knowing that I am now insured. For any people interested, I have been in the process of converting pictures from the pictures page over to the gallery, and I added some photos from the Labor Day weekend to the gallery as well.

September 15th, 2004 at 12:53 am
What are ATGs?
September 15th, 2004 at 2:54 am
ATGs are auto tickets that users submit through email. Lately it seems as though users expect these to be priority when they submit them, or they call in the problem as well. It becomes a bit cumbersome.
September 16th, 2004 at 12:14 pm
so, you can get any idiot sending an email, and boom, there is a ticket? that would make me want to shoot myself.
September 16th, 2004 at 8:08 pm
Congrats on the fulltime whatnot.
September 17th, 2004 at 12:48 am
Well Dutch, the do have tou have a valid USF email address in their HEAT profile in order for the ticket to actually be accepted. But you are quite correct, there are many people who should not have this luxury as they are just dumb.
September 17th, 2004 at 10:20 am
Affirmative…here is an example of an ATG we received. This is typical.
—–Original Message—–
From: **********
Sent: Friday, September 17, 2004 8:17 AM
To: Technical Support Center
Subject: WEB
I keep getting an error when I try to get into the web site. Thank you