I am not satisfied with some of the image quality I am recieving from this scanner. I decided to contact HP’s customer care, and this was one of their suggestions to resolve the problem.

George
To resolve the issue on your system, We recommend you to completely uninstall the Windows Service Pack 2 & Product Software/Drivers on your computer.

Please follow these steps to uninstall the Software from your system :

Step 1 :
Go to Control panel > Add/Remove programs, Uninstall the Windows Service Pack 2 from the list.

followed by…
In Control panel > Add/Remove programs, Uninstall the Product Software/Drivers from the list.

Step 2 :
1. Disconnect the Product from the computer.
2. Double-click the My Computer icon. The My Computer window will open.
3. Double-click the C: drive. The C: driver will expand.
4. Double-click the Program Files folder.The Program Files folder will expand.
5. Right-click the Hewlett Packard folder and select Delete.

Restart the computer once.

At this moment, first Install the HP Product Software/Drivers on to your computer
and then Install the downloadable patch for Windows Service pack 2 from below web site

and install the Windows Service Pack 2 on your computer..

I am sure the above steps help you alot to resolve the issue.

George
Here ends the trouble shooting steps in order to resolve the issue with the product.

George
All the provided steps would take 5-10 minutes to perform on your computer.